Please read the terms, conditions and FAQs below

** SHOPPING INFORMATION **

Shipping for orders from the Online Shop?

At Xtra Offerz, we provide shipping for all orders placed through our Online Shop. Delivery times vary depending on your location, but typically range from 7-12 business days. Shipping costs are calculated at checkout based on the weight and destination of your order. We offer free shipping for orders over $150. You can track your order using the tracking number provided in your confirmation email.

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How long will shipping take?

Shipping typically takes between 7-12 business days, depending on your location. You will receive a tracking number via email to monitor your order’s progress. Please note that during peak seasons or sales events, shipping times may be slightly longer. If you experience any delays, feel free to contact our customer service for assistance.

What exactly happens after ordering?

After placing an order, you will receive a confirmation email with your order details. Our team will then process and prepare your items for shipment. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your package. If you have any questions or concerns, our customer service team is available to assist you.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order. The invoice will be emailed to you shortly after your purchase is completed. It will include details such as the items purchased, prices, shipping costs, and any applicable taxes. You can also access your invoice by logging into your account on our website. If you need a printed copy, you can easily print the email or download it from your account.

How do I return an item?

Returning an item is simple and hassle-free. If you're not satisfied with your purchase, you can initiate a return contact us within days of receiving your order. First, ensure the item is in its original condition with tags intact. Next, log into your account on our website and navigate to the "My Orders" section. Select the order containing the item you wish to return and follow the prompts to initiate the return process. You will receive instructions on how to package the item and where to send it back. Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. For further assistance, feel free to contact our customer service team.

** PAYMENT INFORMATION **

When the order payment is taken of my bank account?

The payment for your order is taken from your bank account immediately upon completing the purchase. You will receive a confirmation email once the payment is successfully processed. If there are any issues with the transaction, our customer service team will contact you. Please ensure you have sufficient funds in your account to avoid any delays. For any payment-related queries, feel free to reach out to our support team.

What is wishlist?

A wishlist is a feature that allows you to save products you are interested in for future reference. You can add items to your wishlist while browsing our Online Shop, making it easier to keep track of your desired products. This list can be accessed anytime from your account, enabling you to quickly find and purchase these items later. Sharing your wishlist with friends and family is also possible, making gift-giving simpler. Using a wishlist ensures you don't forget items you want to buy in the future.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or wrong product, please contact our customer service team immediately. Provide them with details such as your order number, the issue with the product, and any relevant photos if possible. We will work quickly to resolve the issue by either sending a replacement product or issuing a refund. Your satisfaction is important to us, and we apologize for any inconvenience caused. Our customer service team is here to assist you with any concerns regarding your order.

Can I change or cancel my order?

Once an order is placed, changes or cancellations may be possible, but it depends on the status of your order. Please contact our customer service team as soon as possible with your order number and details of the change or cancellation request. We will do our best to accommodate your request if the order hasn't been processed or shipped yet. However, once the order is shipped, changes or cancellations may not be feasible. We strive to provide excellent service and will work with you to find the best solution.

What is ``package tracking`` in my orders?

Package tracking refers to the ability to monitor the progress and current location of your order as it makes its way to you. When your order is shipped, you will receive a tracking number via email or SMS. This tracking number allows you to enter it on our website or the carrier's website to view real-time updates on the status of your package. You can track when your order is shipped, out for delivery, or has been delivered to your specified address. Tracking helps you stay informed about the whereabouts of your package and its estimated delivery date.

After reading the terms and conditions, you agree to the Terms & Conditions and FAQs

Best regards, The Xtra Offerz Team